POLICIES
The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact us – it would be our pleasure to assist you.
*COVID-19*
If you are experiencing any cold or flu symptoms, kindly do not enter and call to reschedule
COVID -19 Liability and Health history form must be filled out before your service
No guests
Masks and gloves will be worn by staff/provider
All areas will be sanitized before and after each guest
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GUARANTEE
We guarantee our work. If you have any concerns with the service you received, let us know within 48 hours and we will remedy it to your satisfaction at no extra charge.
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LATE POLICY
Please notify us if you are running late for your appointment. Failure to do so may result in your service being altered to fit the remaining time available.
If you are at least 15 minutes late and we have not heard from you, your appointment will be treated as a NO SHOW fee will apply*.
WE ARE RUNNING BEHIND SCHEDULE
We respect your time and try our best to keep our schedule running smoothly. Sometimes, we run into challenges with preceding clients that cannot be predicted. If we’re running behind, we will offer you a discretionary discount/add-on on your next service.
CANCELLATIONS
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SAME DAY RESCHEDULING OR LATE CANCELLATIONS
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A “Same Day Rescheduling or Late Cancellations” applies to appointments canceled or rescheduled within 24 hours of your confirmed and scheduled appointment time. This applies to cancellations due to being late to your appointment, services being removed or changed from your original scheduled appointment, rescheduling your appointment on the same day, or the cancellation of one or more services from your scheduled appointment due to pre and post-care negligence.
Cancellations not made within the 24-hour notice will incur a $50 charge
Rescheduling an appointment on the day of the originally scheduled appointment will incur a $50 charge
For appointments with multiple services (example: Facial and Brows/lashes) canceled or rescheduled within less than 8-hours will result in a charge equal to 50% of the reserved service amount.
For group or large bookings, a deposit of 50% is required and 3 days notice is needed to cancel or you will lose your deposit.
If you are not able to attend your appointment, please contact us as soon as possible to avoid fees and so we can offer the appointment to someone else. We accept cancellations by phone or email or in-person
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NO SHOW
Please be courteous and notify us if you cannot make your appointment.
1st No show – $50 fee and pre-payment for all future bookings
2nd No show –Full payment of service will be required
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PAYMENTS
We accept all major credit cards, Debit and Cash. No checks accepted.
REFUNDS
We do not offer refunds on services.
Gift Cards: No refunds will be given for gift card or gift certificate purchases and no cashback on unused portions. PIEL cards may be transferred to another recipient. Gift Card or E-Gift card code must be presented for redemption.
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EXCHANGE OF RETAIL
Due to health regulations, skincare products, makeup, and brushes may be refunded only if they have been unopened and unused. All unopened products with an original receipt can be returned for store credit within 14 days of purchase. If unsure about your purchase, please request a product sample that will be provided, if available.
Merchandise (totes, mugs, tee-shirts, etc.) are final sales.
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ALLERGIES
If you experience an allergic reaction to any of the products used during your service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered before the appointment. Eyelash adhesives contain cyanoacrylates.
*If you experience an allergy and are unable to wear eyelash extensions applied, we will remove them free of charge and may offer a gift card for another service.
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PREFERENCES
All aspects of treatment can usually be modified to your taste: scents diffused, the amount of light, type of music, temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions.
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PARKING
We do not provide parking.
Street metered parking and municipal parking lots are available. The closest municipal parking lot is located between 41st & 42nd Street between Bergenline Ave. And Kennedy Blvd.
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CHILDREN
To maintain a peaceful atmosphere, we ask that you not bring children to the studio. If you need to bring children to your appointment, we ask that you notify us before your appointment. It is the adult’s responsibility to monitor the child’s behavior.
We do, however, allow children to receive certain treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.
Thank you for respecting what we love doing most – serving you!